Refund policy

Please read this page before you order. We sell two products: dedicated physical Mac minis in Korea, and Claude subscription accounts. For both, we only start preparing the machine or setting up the account after you pay, so our refund rules are strict. Section 1 applies to both products; sections 2 and 3 cover each one.

1. Both products: no cancellations or refunds

• Orders can’t be cancelled or refunded once paid, for new purchases and renewals alike.
• All sales are final: no refunds or exchanges, with no exceptions.
• Nothing is refunded while you wait for delivery or during the service period; unused time isn’t refunded, including if you stop using the service partway through.
• There are no trials. If you’re not sure which plan to choose, contact support before you order.

2. Mac mini

• Delivery: after payment we prepare machines in order of purchase and send the remote connection details as soon as possible.
• Service period: based on the length you buy (30 days per month); unused time isn’t refunded.
• Expiry: if you don’t renew before expiry, the service stops; data on the machine isn’t kept, and the machine is wiped before it goes to the next customer, with no refund. After expiry you can’t renew; to keep going, place a new order, which gets you a different machine.
• Auto-renew: when it’s on, renewals are charged to your wallet balance as described in the terms; if your balance is too low and no charge succeeds, the service expires on time, with no refund. Renewals that have been charged aren’t refunded either.
• Faults: if the machine or network has a fault, contact support and we’ll investigate and fix it as soon as possible.
• Accounts used on the machine: the Mac mini is simply an environment for you to use. If any account signed in on the machine is flagged, restricted or banned, that has nothing to do with us, and we don’t provide any compensation.

3. Claude subscription

• Delivery: we aim to deliver the account the same day you pay; occasionally it may take longer.
• Length: bought one month at a time. Each account needs setup and an observation period first, so it may have under 30 days left when delivered; the length is the account’s actual remaining time at delivery, with no refund for the difference.
• Expiry: there’s no renewal or auto-renew; it ends at expiry, with no refund. To keep using Claude, order a new account.
• Bans and restrictions: Claude accounts are ultimately managed by Anthropic, and we can’t guarantee an account won’t be flagged, restricted or banned. If an account we provide is banned or restricted, it isn’t refunded or compensated, and the risk is yours. If something goes wrong with the account, contact support and we’ll help look into it, but this is not a promise of a refund or compensation.

4. Wallet balance

• Wallet balance can’t be withdrawn or returned to the original payment address.
• When you close your account, any remaining balance goes to the platform and is not returned.
• For deposits sent on the wrong network or in the wrong coin, submit a ticket with the transaction ID and we’ll help look into it.

5. Breaking the terms of service

Services stopped for violating the terms of service (for example, illegal use or attacking or abusing other systems) are not refunded, for either product.

6. If something goes wrong

• If you run into a problem, contact support or submit a ticket after signing in.
• If you think a charge is wrong, submit a ticket explaining the situation, and we’ll reply after checking.