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- Getting startedCreate an account and find your way around the console in a few minutes.2 articles
- Remote connection and machineConnect to your Mac mini with NetEase UU Remote (recommended; other remote apps work too), and what to do if you can’t connect, it lags or the machine has a problem.5 articles
- Claude accountPlans with a Claude subscription: where to find the account and what to do if it has a problem or is restricted.2 articles
- Purchases & servicesBuying a plan, viewing delivery details and renewals.3 articles
- Wallet & depositsUSDT deposits, missing deposits and your balance.3 articles
- Support & notificationsSubmitting tickets, reading replies, and choosing which notifications reach you.2 articles
- Account & sign-inSigning in, recovering your account, updating your details and closing your account.5 articles
- Account securityTwo-step verification, devices and alerts.4 articles
- FAQCommon questions about plans, deposits, accounts and support
Popular articles
- How to connect to your Mac mini with NetEase UU RemoteAfter delivery, click “Connection details” in My services, install NetEase UU Remote on your own computer or phone, then use Remote assistance with the device ID and verification code.
- Can’t connect or “wrong verification code”Check the latest connection details and the service status first, then your local network and remote app. If you still can’t connect, click “Contact support” on the service page and include the device ID; never send the verification code.
- How renewal and auto-renew work, and what happens at expiryFor a Mac mini, click “Renew” on the service page and choose a length, or turn on Auto-renew (same length as last time, charged from your wallet balance starting 2 days before expiry). You can’t renew after expiry and data on the Mac mini isn’t kept. Claude subscriptions can’t be renewed.
- How to create an account and verify your emailSign up with your email, enter the code we send you to verify it, and you’re ready to sign in.
- How to buy a plan and where to find your delivery detailsPick a plan and pay. Once our staff deliver your order, find the connection details and other delivery info in My services.
- Fund your wallet with USDTCreate a payment request or use a personal deposit address — it is credited automatically once confirmed.
- Deposit not credited, wrong amount or wrong networkYou sent USDT but your wallet hasn’t been credited, or the credited amount isn’t what you expected. Work through these checks.
- Can’t sign in?Work through this list if your password is rejected, sign-in is temporarily locked, codes don’t arrive, two-step verification fails or your account is suspended.