Frequently asked questions

A cloud virtual Mac runs on a shared host in a data center with a data center exit, which many sites and services can spot at a glance; when the network exit, device, time zone and language don’t line up, or the exit is shared by many strangers, you’re also more likely to run into verification, warnings and dropped sessions.

Ours is a real Mac mini running native macOS on KT home broadband in Korea with a fixed residential IP, set to Korean time and language, and used only by you: no performance shared with others, and the reputation of the network exit is yours alone.

Yes. Every computer is wired into local broadband from KT, Korea’s largest carrier. The exit is a fixed KT IP, one per computer, used only by you.

On third-party IP lookup sites, the IP shows up as a native home broadband IP with both the ASN owner and the company listed as KT (known as “dual ISP”), and no proxy, VPN or abuse records. It isn’t a data center IP posing as a “residential” one, and it doesn’t go through any proxy or relay line. You can see the test screenshots in the network section of the home page.

NetEase UU Remote connects directly without a VPN, so typing, browsing and reading AI replies feel smooth. The actual experience depends on your local network, and a stable broadband or 5G connection is recommended; with other remote apps, it also depends on the app.

No. We recommend NetEase UU Remote: it connects directly without a VPN from a computer, phone or tablet, and it’s selected by default when you order. If you prefer RustDesk or AnyDesk, pick it when you order, and our staff prepare connection details for the app you choose.

No. The Mac mini is the machine only, and you use your own software accounts. If you need a Claude account, we sell Claude subscriptions (Pro, Max, Ultra) separately: subscribed by local residents abroad with their own physical credit cards, one account per customer. Buy one on its own or alongside a Mac mini.

It’s a complete Mac mini running native macOS, and you decide what to install. Common uses: Apple app development with Xcode, simulators, signing and release; a build server or self-hosted GitHub Actions / GitLab runner; testing and operations that need a Korean IP; AI tools such as Claude Code, Codex and Cursor; scripts, automation and always-on AI assistants that keep running 24/7 after you disconnect; Mac-only software such as Final Cut Pro.

You bring your own software accounts and licenses. If you need a Claude account, we sell Claude subscriptions separately.

Claude subscriptions (Claude Pro, Max, Ultra) are sold on their own. Each account is registered and subscribed by a local resident abroad with their own physical credit card, so it is a well-established local account in normal use: not registered in mainland China, and no virtual or gift cards. Each account goes to one customer only and is never resold or shared; we recommend signing in from a consistent device and network.

We aim to deliver the same day you order, occasionally later; each is one month with no renewal, valid for the account’s remaining days at delivery (setup and an observation period mean it may be under 30 days), and you buy a new one when it ends. In our internal testing, compliant personal use (following Claude’s usage policies and using it yourself only) has been very hard to get banned; but accounts are managed by Anthropic, and we can’t guarantee 100% that one won’t be flagged. See the terms of service and refund policy for details.

No. Each computer serves one customer for the whole rental, and the network exit isn’t shared either.

When you order or renew you can pay directly, no deposit needed (several payment methods are supported; the order page shows which are available); or deposit to your wallet first and pay from your balance. Auto-renew charges your wallet balance. Renew manually before expiry, or turn on auto-renew (charged automatically from 48 hours before expiry; see “When does auto-renew charge me?”). Expiry is final: after it you can’t renew and can only buy again. You can buy 1, 3, 6 or 12 months at a time (a month is 30 days, with a discount for longer terms as shown on the order page), and choose the length again when renewing. There are no trials, and orders can’t be cancelled or refunded; all sales are final.

After you pay for a Mac mini, we prepare orders in the order they were placed. Each plan page shows the delivery time we commit to, and your term starts from delivery. Claude subscriptions are pre-orders too: we aim to deliver the same day you pay, occasionally later. Each account is for one month of use, and the expiry is the account’s actual remaining time at delivery; each account needs setup and an observation period first, so it may be under 30 days. Once it’s delivered, we let you know by email and in your notifications: the Mac mini’s remote connection details and the Claude account email and sign-in verification codes are in My services.

Auto-renew is off by default; turn it on in the service details. Once it’s on, the system tries to charge your wallet balance 48 hours, 24 hours, 12 hours, 6 hours, 1 hour and 10 minutes before expiry. When a charge succeeds, the service renews for the same length as your last purchase (at that term’s discount). If your balance is too low we’ll remind you to deposit; the next attempt after your deposit charges automatically, or you can renew manually. If no attempt succeeds before expiry, the service expires on time. After expiry you can’t renew, only buy again.

No. The service ends at expiry with no grace period, and data on the machine is not kept. Back up important files to your own device or cloud drive before expiry. To keep using the machine, renew before it expires or turn on auto-renew.

First check the machine’s latest device ID and device verification code in My services (if you got a “Delivery details updated” notification, use the new details), then try another network or restart UU Remote. If you still can’t connect, submit a ticket in the “Remote connection and machine” category with the device ID and the message you see. Please don’t send the device verification code. See Can’t connect or “wrong verification code”.

Submit a ticket in the “Remote connection and machine” category with the device ID and the problem, and our staff will take care of it. After we replace the machine or update the verification code, you’ll get a “Delivery details updated” notification; see My services for the latest connection details.

Submit a ticket in the “Claude account” category with the account’s sign-in email and the message you see, and we’ll help look into it; we decide how to handle it case by case. Claude accounts are ultimately managed by Anthropic, and banned or restricted accounts (including Claude subscription accounts we provide) are not refunded or compensated; the risk is yours. See the terms of service.

Sign up with your email (you’ll need to verify it). Signing up is free.

It isn’t required, but we strongly recommend it. Once you link an authenticator app (such as Google Authenticator) on the Sign-in & security page, signing in also needs a one-time code, so a stolen password alone can’t get into your account.

When you turn on 2FA you receive a set of backup recovery codes. Enter one instead of the authenticator code (each code works once). Keep them somewhere other than your phone. If you can’t find them either, contact support.

Go to Sign-in & security → Signed-in devices and security log to see every active session with time and IP. You can sign out a single device or sign out all other devices at once. If anything looks wrong, change your password right away and contact support.

For crypto, USDT only, on the networks shown on the deposit page. Please send only on those networks — transfers in other coins or on other networks may not be credited automatically. If the site offers other payment methods (such as cards or e-wallets), they’re listed on the deposit page too.

Tap Deposit on the Wallet page. You’ll see the deposit methods currently available:

• Payment request: enter an amount and a payment request is created; follow the on-screen steps to pick USDT and a network and complete the payment. The page shows how long the request is valid and the minimum amount.
• Personal deposit address (when available): generate an address of your own and send to it at any time — deposits are credited automatically.
• Other payment methods (when available): pick one, enter an amount and pay at the checkout page — it’s credited automatically once paid.

Fees may differ by method; each is shown on the page.

Transfers need network confirmations. Once confirmed, the deposit is credited automatically and you’re notified in-app and by email. This usually takes a few minutes to under an hour, depending on the network and congestion. The page shows “Confirming” in the meantime.

• If you pay after the request expires, we keep checking and credit the payment once it’s confirmed.
• Payments below the request amount, or with other irregularities, go to manual review and are handled after checking.
• If you sent on the wrong network or the wrong coin, submit a ticket with the transaction ID (TxID) and our team will look into it.

In all of these cases, please don’t pay again.

It’s money temporarily reserved for requests being processed. It’s still yours: it’s deducted when the request succeeds and returned to your available balance if it fails. The wallet page only shows it while something is on hold.

Contact support through our support channels or an in-app ticket — we can help with any issue you run into. The Contact us page lists all our support channels.

Sign in, go to Help & support → Submit a ticket, choose a category and describe the issue. You can link a related request so our team can see it directly. You’ll be notified when we reply, and you can keep replying in the same ticket. You can also attach screenshots (PNG, JPG or WebP, up to 5 MB each). Never send passwords or remote connection verification codes in a ticket, and cover them before taking a screenshot.

Yes. Go to Settings → Notifications, turn on the Telegram switch under channels, and press Start in Telegram. Notifications such as deposits, low balance, service expiry reminders and support replies will then also go to Telegram. Each category can be switched on or off; notifications about charges and suspensions are always sent.