Account & sign-in

Signing in, recovering your account, updating your details and closing your account.

Can’t sign in?Work through this list if your password is rejected, sign-in is temporarily locked, codes don’t arrive, two-step verification fails or your account is suspended.
Forgot your password? Recover your accountGet a code at the email you signed up with, verify it and set a new password — then check your signed-in devices.
How to change your display name, sign-in email and passwordChange your display name, language and time zone in Settings → Account, switch light / dark mode from the avatar menu, and your sign-in email and password in Settings → Sign-in & security.
How to close your accountFinish any pending requests and active services first. Once you submit, your account is suspended and closed after staff review — this can’t be undone.
How to change your cookie settingsTurn analytics and advertising cookies on or off from “Cookie settings” at the bottom of any page or in Settings → Account → Privacy & cookies. Your choice applies to the current browser.

Didn’t find an answer?

Submit a ticket or contact support and we’ll get back to you soon.

Submit a ticket

Account & sign-in | AIMacMini