Remote connection and machine

Connect to your Mac mini with NetEase UU Remote (recommended; other remote apps work too), and what to do if you can’t connect, it lags or the machine has a problem.

How to connect to your Mac mini with NetEase UU RemoteAfter delivery, click “Connection details” in My services, install NetEase UU Remote on your own computer or phone, then use Remote assistance with the device ID and verification code.
Connect to your Mac mini with another remote appChose RustDesk or AnyDesk when ordering? Where to download it and how to connect with the details in My services.
Can’t connect or “wrong verification code”Check the latest connection details and the service status first, then your local network and remote app. If you still can’t connect, click “Contact support” on the service page and include the device ID; never send the verification code.
The remote connection is slow or laggySmoothness mostly depends on your local network. Check your network first, then lower the picture quality or resolution in your remote app’s Control center; if it’s still laggy, contact support from the service page.
The machine has a problem or I want a different oneIf the machine is faulty, needs a restart or replacing, click “Contact support” on the service page and our staff will handle it; we’ll notify you if the connection details change.

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