Purchases & services

Buying a plan, viewing delivery details and renewals.

How to buy a plan and where to find your delivery detailsPick a plan and pay. Once our staff deliver your order, find the connection details and other delivery info in My services.
How renewal and auto-renew work, and what happens at expiryFor a Mac mini, click “Renew” on the service page and choose a length, or turn on Auto-renew (same length as last time, charged from your wallet balance starting 2 days before expiry). You can’t renew after expiry and data on the Mac mini isn’t kept. Claude subscriptions can’t be renewed.
Can I cancel an order or get a refund?No. All services are final sale — once you’ve paid, the order can’t be cancelled or refunded. Check carefully before ordering, and submit a ticket if something’s wrong.

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