My Claude account has a problem, is restricted or banned
If you can’t sign in, no code arrives or you see a warning, first sign in again with the latest details on the service page; if it persists, click “Contact support” on the service page. Handled under our terms of service.
On this page
Try these first
Sign in again with the latest account on the service page
Open this Claude subscription in My services and check the sign-in email. If you got a “delivery details updated” notification, the account may have changed, so use the latest email. See Signing in to your Claude account.
If no code arrives
After sending the code from the Claude sign-in page, go back to the service page, click “Show sign-in code” and wait a few seconds or click “Refresh”. Only codes from the last 24 hours are shown, so send a new one if needed. If you chose “Forward to my email” and forwarded mail isn’t reaching your inbox, make sure you clicked “Verify email address” in the Cloudflare confirmation email — but sign-in codes show on the service page either way and don’t depend on forwarding.
Make sure the service hasn’t expired
If the service page says “Expired”, the account is no longer provided and you need to order again.
Contact support
On the service page, click “Contact support” (on the line “Can’t sign in, no code arriving, or a problem with the account?”). The ticket form opens with the “Claude account” category and this service already selected. Include the account’s sign-in email, the message you see and when it happened, ideally with a screenshot. Don’t send codes or any password.
We’ll help look into it and decide how to handle it case by case. If the account details change, you’ll get a “delivery details updated” notification; see the service page for the new ones.
Account risk
Claude accounts are ultimately managed by Anthropic, and we can’t guarantee an account won’t be flagged, restricted or banned. We don’t compensate for your own account being banned or restricted; Claude subscription accounts we provide are not refunded if banned or restricted either, and the risk is yours. See the terms of service.
Updated 2026-11-10 · 1 min read
Was this article helpful?
Still stuck?
Submit a ticket or contact support and we’ll get back to you soon.