Connect to your Mac mini with another remote app
Chose RustDesk or AnyDesk when ordering? Where to download it and how to connect with the details in My services.
Besides NetEase UU Remote, which we recommend (see How to connect to your Mac mini with NetEase UU Remote), you can pick one of the apps below under “Remote access app” when you order. We install and set up the app you choose on the Mac mini. After delivery, the connection details are on the service page in My services: the section is titled with your app, and the field names match it (for AnyDesk, “AnyDesk address” and “Password”), each with a copy button. Some machines also list a “Mac login user” and “Mac login password” for when the Mac asks you to log in or enter a password after you connect.
Find the section for your app, install it on your own computer or phone, then connect with the details from the service page. Only download apps from their official websites or your app store.
RustDesk
Download and install
RustDesk is open source. Get the Windows, macOS, Linux and Android versions from its official GitHub releases page; on iPhone / iPad search for “RustDesk” in the App Store.
Enter the ID
Open RustDesk, type the “ID” from your service page into the box for connecting to a remote device on the right of the main screen, and connect.
Enter the password
When asked for a password, enter the “Password” from your service page.
AnyDesk
Download and install
Download it from the AnyDesk download page. It is available for Windows, macOS, Linux, Android and iOS, and can also run without installing.
Enter the AnyDesk address
Open AnyDesk, type the “AnyDesk address” from your service page into the Remote Address box at the top, then press Enter or click the arrow button next to it.
Enter the password
When the Authorization window appears, enter the “Password” from your service page and click OK. Tick Log in automatically from now on so you don’t have to type it next time.
Keep your connection details to yourself
With the device code, ID or address plus the password, anyone can connect to this machine. Don’t forward them, and don’t post them in a ticket or chat. Cover them before taking a screenshot. Every view is logged.
Switching to a different remote app
Submit a ticket under “Remote connection and machine” and tell us which app you want. Once we have switched it, you will get a “delivery details updated” notification; the new details are on your service page.
If you can’t connect
See Can’t connect or “wrong verification code”.
Download links, supported systems and button names follow the official pages (checked November 2026): the RustDesk client docs, the AnyDesk download page and Connecting to a remote device. Each app belongs to its own company and we are not affiliated with them; the latest version of each app is the reference.
Updated 2026-11-10 · 2 min read
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