How to connect to your Mac mini with NetEase UU Remote
After delivery, click “Connection details” in My services, install NetEase UU Remote on your own computer or phone, then use Remote assistance with the device ID and verification code.
On this page
Your Mac mini is in Korea. We recommend connecting with NetEase UU Remote (it is the default when you order). We have already set up the Mac mini side. All you need to do is get the connection details in My services, install NetEase UU Remote on your own computer or phone, and connect with its Remote assistance feature.
If you chose another remote app when ordering, see Connect to your Mac mini with another remote app.
The UU Remote app is in Chinese
NetEase UU Remote only comes in Chinese. Below, each button is given in Chinese with an English translation so you can match it on screen. If you would rather use an app in English, choose AnyDesk or RustDesk when you order, or contact support to switch.
Step 1: Find your connection details
Open your Mac mini
After delivery, find the Mac mini in My services and click “Connection details” (or click “View” in the service list on the home page). If it still says “Awaiting delivery”, we will email you and send a notification once it is delivered.
Copy the device ID and verification code
The “NetEase UU Remote” section of the service page shows the Device ID, Verification code and Invite link. Each one has a copy button, or click “Copy all” to copy them together. Some machines also list a Mac login user and Mac login password: use them when the Mac asks you to log in or enter a password (for example, to install software) after you connect.
Step 2: Install NetEase UU Remote
Download the version for your device from the NetEase UU Remote download page (free):
| Your device | Requirement (check the official site for the latest) |
|---|---|
| Windows PC | Windows 8 / 10 / 11 |
| Mac | macOS 11.0 or later |
| iPhone / iPad | iOS 14.0 or later; also on the App Store as “UU远程” |
| Android phone / tablet | Android 8.0 or later; APK from the official site, or search “UU远程” in your app store |
Open the app after installing it and sign in to NetEase UU Remote as prompted (with your own phone number or account; this is separate from your account on our site). Only download from the official NetEase site or an app store.
Step 3: Connect from a computer
Open Remote assistance
In the left sidebar of NetEase UU Remote, click 「远程协助」 (Remote assistance) → 「开始协助」 (Start assistance).
Enter the device ID and click Connect
Under 「远控伙伴设备」 (Partner device), type the device ID from your service page into 「伙伴的设备ID」 (Partner’s device ID) and click 「连接」 (Connect).
Enter the verification code
When asked for a verification code, enter the verification code from your service page. You can now see and control your Mac mini.
Auto-fill on Windows
NetEase UU Remote for Windows 4.41.0 or later can fill in the details for you: click “Copy all” on your service page first, then open 「开始协助」 (Start assistance). The device ID is filled in automatically, and the verification code is used when it is recognized. If nothing is filled in, just type it.
Connect from a phone or tablet
Open Remote assistance
Open the NetEase UU Remote app and tap 「远程协助」 (Remote assistance) at the bottom.
Enter the device ID and verification code
Enter the device ID in 「伙伴的设备ID」 (Partner’s device ID) and the verification code in 「伙伴的设备验证码」 (Partner’s verification code), then tap 「开始远控」 (Start remote control).
A phone screen is fine for a quick look or simple tasks; for longer sessions use a computer.
Connect with the invite link
The “Invite link” on your service page can also start a connection: open it on a device that has NetEase UU Remote installed and follow the prompts. UU Remote invite links expire. If the link does not open or says it has expired, connect with the device ID and verification code instead.
Once you’re connected
On a computer, click 「控制中心」 (Control center) at the top right of the remote screen to change the resolution, picture quality (「画质」), window, sound and more. When you are done, choose 「退出远控」 (End remote control) in the same menu. If it feels slow, see The remote connection is slow or laggy.
Keep your connection details to yourself
Anyone with the device ID and verification code can connect to this Mac mini. Don’t forward the verification code or invite link, and don’t post them in a ticket or chat. Cover them before taking a screenshot. Every view is logged.
Your connection details changed
If we replace your machine or update the verification code, you will get a “delivery details updated” notification. Go back to the service page and reconnect with the latest device ID and verification code.
If you can’t connect
See Can’t connect or “wrong verification code”.
NetEase UU Remote is a product of NetEase; we are not affiliated with NetEase. Download links, system requirements, screens and button names follow the NetEase UU Remote website: its download page and the help articles on remote assistance and controlling a computer from a computer (checked November 2026). The official site is always the latest reference.
Updated 2026-11-10 · 4 min read
Was this article helpful?
Still stuck?
Submit a ticket or contact support and we’ll get back to you soon.