View signed-in devices, sign out other devices and lock your account

View devices and sign-in history

Go to Settings → Sign-in & security and choose Signed-in devices and security log under Devices and email safety. It has three parts:

• Signed in now: every device signed in to this account right now. The one you’re using is marked as This device.
• Security activity: security actions you took yourself (changing your password or two-step verification, adding a passkey and so on). If you see one you don’t recognize, change your password and contact support right away.
• Recent sign-ins: the last 30 sign-ins and sign-ups, with time, device, IP and sign-in method.

IP addresses and locations are recorded at sign-in and are approximate.

Sign out a device

Think your account was compromised? Lock it

We send a security alert when your account signs in on a new device or when your password or two-step verification changes. If the alert describes something you didn’t do, choose the “Not me, lock my account” link in the email, then confirm on the page that opens.

Once locked:

• You’re signed out on every device immediately.
• The account is suspended: no one (including you) can use the wallet, place orders or renew. Anything already delivered isn’t taken back automatically, and service terms keep running.
• To unlock it, contact support so we can verify your identity.

If you’re worried someone has seen your delivery details, contact support through the channels on the Contact us page to have them changed. We also recommend changing the password of your email account itself.

Common questions

Why was I signed out?

Changing your password, choosing sign out all other devices on another device, or a long period of inactivity all sign out the current device. Just sign in again.

Sign-in history shows “New device”

The first time you sign in on a device or browser it’s marked as a new device, and you get an alert that your account signed in on a new device. If it was you, you can ignore it.