How to set up notifications
Choose which notifications also reach you, set a balance alert, and what to do if notification emails don’t arrive.
On this page
Every notification is kept in the app (the bell in the top bar), and in-app notifications can’t be turned off. Which other channels you receive them on is up to you, in Settings → Notifications.
Choose which notifications you get
Go to Settings → Notifications. At the top is a grid of switches: one row per type of notification (for example, deposits received or support replies) and one column per channel (email and any others shown on the page). Flip a switch and it saves.
- Notifications about charges, holds and suspensions: wallet adjustments, account suspension, and delivery, renewal and expiry reminders for services you’ve bought are always sent and can’t be turned off.
- Product emails: welcome emails, deposit reminders and inactivity reminders can be turned off any time without affecting funds or security emails. You can also use the unsubscribe link in these emails.
Balance alert
Under Balance alert in Settings → Notifications, turn on Remind me when my balance is low, enter a threshold (USD) and choose Save. We remind you once when your wallet balance drops below it, and again if it drops below after you top up; once a threshold is saved, Also send by email appears — turn it off to get only an in-app notification. If you use auto-renew, setting one helps make sure your balance covers the renewal.
Link Telegram
Turn on the Telegram switch
Under channels in Settings → Notifications, find Telegram and turn on its switch (Link under Telegram in the preferences header takes you there too). The page shows a link and a QR code.
Open the bot in Telegram
Scan the QR code with your phone, or choose to open Telegram, and go to the bot shown on the page.
Tap Start
Back on the website, the page shows Telegram as linked. You can send a test message to make sure it arrives.
The link is valid for 10 minutes — if it expires, turn the switch off and on again to get a new one. To stop receiving messages, turn the Telegram switch off and confirm Unlink; you can link again later.
You can set the switches first
Even before you link Telegram, you can set the switches in the Telegram column. They take effect once it’s linked.
Turn on push notifications (phone or desktop browser)
Push notifications go to the device where you turned them on. The lock screen shows only a short summary, never delivery details such as connection info.
Open the site on the device you want notified
Sign in, go to Settings → Notifications, and turn on the Push notifications switch under channels (Turn on for this device in the preferences header works too).
Allow notifications
When your browser asks whether to allow notifications, allow them. You can then send a test push to check.
- iPhone / iPad: you need a recent iOS version, and you must add the site to your Home Screen first: in Safari, tap Share → Add to Home Screen, then open the site from your Home Screen and turn push on.
- Browser says notification permission was denied: allow this site to send notifications in your browser or system settings, then try again.
- Browser says it isn’t supported: switch to the latest Chrome, Edge, Firefox or Safari.
Each device needs to be turned on separately. To stop on a device, turn off the Push notifications switch on that device.
Not getting notification emails?
- Check your spam and promotions folders, and add our sending address to your contacts.
- Make sure the email switch for that notification is on.
- If a banner says your email can’t receive our messages, emails bounced or were marked as spam, so we’ve paused notification emails. Change your sign-in email — see How to change your display name, sign-in email and password.
Spot fake emails
After you set an anti-phishing code, every email we send shows it, so you can tell when an email isn’t really from us.
Updated 2026-11-10 · 3 min read
Was this article helpful?
Still stuck?
Submit a ticket or contact support and we’ll get back to you soon.