Understanding your wallet balance and activity

Open your Wallet: your balance is at the top and your activity is below. Your wallet balance is in USD and is used for orders and renewals.

The balance figures

Wallet activity

Every credited deposit, purchase, adjustment and so on appears in your wallet activity. You can filter by type. Common types:

• USDT deposit: a deposit credited to your wallet.
• Purchase (some sites call it Reserve): a charge for buying or renewing a service.
• Account adjustment (some sites call it Balance adjustment): a change made by our staff, such as compensation, a returned fee or a correction. We’ll notify you when this happens.

If other payment methods are available, you’ll also see types such as deposits made with them — the filter lists them all.

Transaction details

Select an entry to see its details: amount, reference number, created time, balance after, and for deposits the fee, amount received, network and transaction ID (only the items that apply are shown). The reference number in the details is what to give support if you contact us. For an order or renewal charge, choose View order or Download receipt; for other requests, choose View details to track them.

Export your activity

Choose Export on your wallet activity, pick a start and end date (both included), and a CSV file is exported for the activity type currently selected. It opens directly in Excel.

Questions about a transaction

Choose Ask about this in its details: the ticket you submit carries the transaction with it, so we can help faster. You can also send support the reference number from the details.