Forgot your password? Recover your account
Get a code at the email you signed up with, verify it and set a new password — then check your signed-in devices.
On this page
How to recover your account
Enter the email you signed up with
Enter the email you used to sign up and submit. We’ll send a 6-digit code to that address.
Enter the code
Enter the code from the email on the page. Codes expire; if yours has, request a new one.
Set a new password
Once verified, you’ll be asked to set a new password. Do it right away and keep the new password somewhere safe.
If two-step verification is on
After recovering your account, you still need a code from your authenticator app or a backup recovery code to finish signing in. If you can’t use either, see Can’t use two-step verification or lost your phone?.
Code doesn’t arrive
- Check your spam and promotions folders.
- Make sure you entered the email you signed up with. If no account uses that email, no code is sent.
- Wait a little and request a new code.
Account suspended and can’t be recovered
A suspended account can’t be recovered on your own. Contact support through the channels on the Contact us page so we can verify your identity.
After recovering your account
- Check your signed-in devices: in Settings → Sign-in & security, choose Signed-in devices and security log under Devices and email safety, and look for any device you don’t recognize. See View signed-in devices, sign out other devices and lock your account.
Wasn’t you?
If you get an account recovery code you didn’t ask for, don’t share it with anyone. Our staff will never ask you for a verification code.
Updated 2026-11-10 · 1 min read
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