How to close your account
Finish any pending requests and active services first. Once you submit, your account is suspended and closed after staff review — this can’t be undone.
Closing your account is permanent
Once closed, the account can’t sign in again and its history won’t carry over to any account you create later. Any balance left in your wallet is not returned after closure, so please think it over before you apply.
What to sort out first
When you open the account closure page, we check your account automatically. Anything still outstanding is listed, with a button that takes you to it:
- A deposit is still being processed: wait for it to be credited or to expire.
- An order is still awaiting delivery: wait until it’s delivered, then apply.
- A service is still active: turn off auto-renew and apply after it expires.
- Your wallet has funds held for pending items or an outstanding balance owed: wait for those to finish, and settle anything you owe first.
If you still have an available balance, you’ll be asked to confirm that you give it up when you apply.
How to apply
Open the closure page
Go to Settings → Account and choose Close account at the bottom of the page.
Check that you’re eligible
When the page says you can request account closure, choose Request account closure. Anything still to sort out is listed here.
Confirm and submit
Read the notes in the dialog, tick the box to confirm you understand, and choose Request closure. You’ll need to complete two-step verification to submit.
After you submit
- Your account is suspended right away, and you can only check the status of your request. We’ll send a notification that we’ve received it.
- Once staff approve the request, the account is closed and we’ll email you. The email address can then be used to sign up again.
- If the request isn’t approved, your account goes back to normal and we’ll tell you why in the app and by email.
- To withdraw your request or ask a question, contact us through the channels on the Contact us page.
Didn’t request this?
If you get a notification that we’ve received a closure request but you didn’t make it, change your password right away and contact support.
Updated 2026-10-26 · 2 min read
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