Can I cancel an order or get a refund?

No. All services on this site are final sale: once you’ve paid, the order can’t be cancelled or refunded, and there are no trials. See the Refund Policy.

Check before you order

The order confirmation box shows the plan, length, price and the options you picked (the remote access app for a Mac mini, the mailbox delivery method for Claude). Check them before you pay — see How to buy a plan and where to find your delivery details.

After you order

• Orders can’t be cancelled, refunded or exchanged for another plan or product.
• Your wallet balance can only be used for orders and renewals; it can’t be withdrawn or returned.
• A Mac mini ends when it expires and can’t be renewed after that; a Claude subscription runs one month at a time and isn’t renewed. See How renewal and auto-renew work, and what happens at expiry.
• Claude accounts that get flagged, limited or banned aren’t refunded either — see My Claude account has a problem, is restricted or banned.

If something’s wrong

• Problems using it, such as a Mac mini you can’t connect to or a Claude account you can’t sign in to: open the service in My services and choose “Contact support” to submit a ticket — we’ll help.
• A question about a charge: submit a ticket with the reference number from the entry’s details in your wallet activity, and we’ll look into it.